Cancellation & Billing

RaptorMedia plans renew monthly until cancelled: Essential is $8/month, Professional is $10/month, and Business includes both services for $15/month. Check the payment-provider approval screen for your billing schedule and any trial details.

How to cancel

  1. Open Manage my account and enter your billing email.
  2. Enter the verification code sent to that address.
  3. For PayPal, select the cancellation option and confirm. For an existing Stripe subscription, open the billing portal and follow its cancellation steps.
  4. Check the confirmation and the access-end information shown on your account. If cancellation fails or the date is missing, contact support.

If you cannot sign in, email [email protected] from your billing address. You can also manage the recurring payment with your payment provider. An email request alone is not a cancellation confirmation.

Billing stops; paid access continues

Cancellation stops future renewals once confirmed by the payment provider. Access continues through the confirmed end of your current paid period. If the end date cannot be determined automatically, contact support to confirm it. Cancelling does not itself delete your billing records or issue a refund.

Refund questions and payment problems

For a refund request, duplicate charge, or unexpected renewal, email [email protected] with your billing email, charge date, amount, and transaction reference. Contact support for the applicable refund terms before subscribing if these affect your decision.